Frequently Asked Questions
If our FAQ's do not answer all your questions please phone our helpdesk. Our helpdesk is open Mon-Fri 8:00am to 5:30pm. Contact them on 0508 483 772, or email support@terralink.co.nz
Latest Updates
Searching & The Toolbar
Reports and General
Trouble Shooting
Searching
Q. How do I search for a property, in Terraview Platinum?
A. Open Terraview Platinum and click on the search tool (this is the binoculars button in your tool bar.) An address search screen will appear. Click on search type and in the drop down menu select title, address, owner, etc as needed. Next type the detail or reference into the search text field.
Q. How do I use the quick search function?
A. Terraview has a number of ways to search and quick search is one of them. To use quick search, click on the search menu option at the top left of the screen (next to the file menu option), in the drop down menu you have two options. When Quick search is selected a window will pop up giving you clear search options.
Layers
Q. How do I select a layer that I would like to view?
A. To select a layer you want to view, click on the layers button on the tool bar. This will display a layer window. Layers can be turned on and off by ticking and un-ticking the box next to the layer description. When you have selected the layers you want to display, click close to apply the changes and return to your spatial view. Please note that some layers are only fully visible at certain viewpoints, if you cannot see what you need, zoom in or out and it will become visible.
The Toolbar
Q. What is the mini map used for?
A. The mini map is one of the new functions in Terraview Platinum. The mini map allows you to see where the area that you currently have displayed is located, on a map of New Zealand . This is marked with a red cross.
Q. What is the (i) button used for in the tool bar?
A. When you select a property using the arrow in the toolbar, clicking on the (i) button will bring up a new window that gives a summary of the information relating to that property.
Q. How does the zoom function work?
A. There are a number of ways you can use the zoom function. There is the standard + and – zoom which allow you to zoom in and out a standard amount by clicking on the button.
There is also another zoom option that can be selected by using the magnifying glass not marked with a + or – in your tool bar. With this option your mouse pointer will change to a magnify glass, and you can then click, hold and drag down to mark out a specific area. The system will then zoom in on the specific area you have chosen. To zoom in drag to the right of the mouse point, to zoom out, drag to the left of the mouse point. This function can be accessed through the floating toolbar..
Reports
Q. How do I generate reports using Terraview Platinum?
A. With Terraview Platinum you have the ability to generate reports to include in your documents and presentations.
Firstly, you have the ability to create printable reports with key information about selected properties. To view and print these reports, click on the i button on your floating tool bar and then select a property. This shows you the information held in Terraview Platinum for the property you are viewing. To access a printable report just click on the tab at the bottom of that screen labelled ‘Terranet Online Reports/Print Reports.’ A copy of the report will be shown.
Secondly you can print spatial images and maps directly from Terraview Platinum. To do this once you have the image on your screen that you would like printed, select ‘File’ from your menu options and then ‘Print.’ You will be prompted to enter a title and sub title for the image you are printing. Click the printer icon to see a preview of how the print will look. To print, click on the printer icon in this screen.
General
Q. What are the differences between the new Terraview Platinum and the old Terraview?
A. Terraview Platinum provides additional functionality while continuing to offer all the benefits Terraview has always had. There are additional data layers, including:
• LCDB2,
• raster street mapping,
• topographic mapping,
• contours
• aerial imagery
You can also do more with Terraview Platinum. You can now:
• draw, administer and change your own data layers,
• add shape, MDX and DXF files, import geotiffs and export data.
• Query by point and click, drag and select or search through free text search option.
• Save work and bookmark places you would like to revisit.
Connecting to Terranet
Q. Can I access Terranet from Terraview?
A. With Terraview Platinum you can now access Terranet from Terraview. This gives you online access to the additional sales and valuation information that Terranet contains, directly from Terraview Platinum. Terranet also gives you the ability to order copies of the legal documents associated with properties.
To access Terranet once you have selected the property you would like additional information on, click on the (i) button in the floating toolbar. This shows you the information held in Terraview Platinum for the property you are viewing. To access Terranet just click on the tab at the bottom of that screen labelled ‘Terranet Online Reports’, and then in the next screen click ‘Terranet Reports’. You will then be connected to the Terranet website which will require your Terranet username and password. Once you have entered these, click directly on one of the 4 buttons below to take you directly to the property information that you are currently looking at in Terraview.
Please note to use the Terranet service you will need to be connected to the Internet, and you will need to have a Terranet account. If you do not currently have a Terranet account and would like to sign up, please go to https://www.terranet.co.nz/terranet/index.jsp?contentPage=nli_register.jsp and follow the instructions on this registration page. It is free to register for Terranet.
Terranet reports incur additional charges not included in your Terraview Platinum subscription.
Trouble Shooting
Q. I have selected a layer, but the detail is not visible?
A. Some layers are only fully visible at certain viewpoints (projections), if you cannot see what you need, zoom in or out and it will become visible.
Q. I want to connect to Terranet, but it is asking for a username and password?
A. The username and password for Terranet will be different to the username and password you have been sent for Terraview Platinum. To use our Terranet service you will need to set up a Terranet account. For Terranet you can either have a Casual (pay-as-you-go) account, or Corporate (monthly invoice with minimum charge) account. These accounts are fully described on the Terranet website.
To set up a Terranet account and receive a username and password, click here https://www.terranet.co.nz/terranet/index.jsp?contentPage=nli_register.jspQ.
Q. I pay for my Terraview Platinum annually, but now I am receiving accounts for monthly charges?
A. The payment terms and amount for your subscription to Terraview have not changed with the release of Terraview Platinum. If you have signed up as a corporate user of our Terranet service you will be receiving a monthly invoices for any reports you have downloaded through this service.
Q. Error - Terraview licence service needs to be restarted
A. The most likely cause for this error message is that the "Terraview license service" has stopped; sometimes just restarting the service will fix this issue, to get this going again, follow the steps below:
Click on Start > Settings > Control Panel > Administrative Tool then click on Services
Find Terraview license service, right click it, and then click Start.
Q. Installing/uninstalling Terraview Platinum License Service
A. First open the run window using Start > Run
To install enter the following and hit OK
"C: Program FilesTerralink International LimitedFirebirdbinTerraviewLicenseManager.exe" install
To uninstall enter the following and hit OK (NOTE: The service must be stopped in order to uninstall it)
"C:Program FilesTerralink International LimitedFirebirdbinTerraviewLicenseManager.exe" uninstall
If the default directory was not used during installation of the application then the path will be different
Q. Terraview Platinum License Service will not run while Windows/ 3rd party firewall is running
A. Problem: Port 3050 is being blocked by windows firewall.
Solution: Create a rule to allow traffic through on port 3050 on the server for the App.
Q. - Licence manager displays an error message "please register SSCProt.dll. Unable to connect to the license server.
A. You need to register and install the SSCProt.dll for your license manager to function properly. Click "Start" then click "Run", copy and paste the following line of text including quotes into "Open" and click "OK".
regsvr32 "C:Program FilesTerralink International LimitedTerraviewSSCPRot.dll"
A message should follow saying that it was successfully installed.
Q - How do I install the Firebird service?
A. Click "Start" then click "Run". Copy and paste the following line of text including quotes into "Open" and click "OK".
"C:Program FilesTerralink Internationl LimitedFirebirdbininstsvc.exe" i-s-a
If no error messages are displayed and a black screen flashes briefly the Firebird service has successfully installed.
Q - Database Server Error at Line 1 Column 149
A. This is caused by the supportdb.fdb database having information corrupted in it. If this occurs docwnload a new supportdb.fdb file here - SupportDB.zip.
Once you have downloaded the Zip file, unzip the file and replace the existing database file with the new one. This file is located in C:Program FilesTerralink International LimitedFirebirdfbdata
Q - Database Server Error - multiple rows in singleton select
A. A Terraview Paltinum Server is installed and running with several users connecting to the shared applicqation on a server, all users can run Terraview without any problem except one user sometimes gets this error. This sometimes happens with older versions of TVP and has to do with the Terraview Platinum License Service thinking there is an active session with a particular computer but that session has actually eended. To fix this, simply stop this service and restart it.
Q - Surveyors requiring Auckland Control Layer
A. Some surveyors have requested to have the Auckland control layer in Terraview Platinum, should you wish to have this, you can import these shapes files into TvP. You can download these shape files here - Auckland Control Layer.zip.
Once you have downloaded the Zip file, unzip the file, and import the shape files into Terraview as a new layer.
Q - Error Message with TVP Help File
A. When using Terraview Platinum, if you are trying to view the help file across a network you may receive the following error:
"Navigation to the webpage was cancelled" (or Similar).
This is an error that was introduced when Microsoft released a security update to the help-file viewer. Please use the following workaround to correct this:
Under File> Configuration> General - Click on "Save Help file to another location"
Choose a local location where the Terraview Platinum Help file can be copied to (e.g. My Documents).
Exit Terraview, saving changes. Restart Terraview - Now under Help> Contents the help file should now be available.
Q - How do I change my Vista settings to run Terraview Platinum?
A. While we don't actively support Vista, the setting that needs to be changed is as follows:
In the Control Panel, User Accounts, click on the link 'Turn User account control on or off'. Then Un-tick the box - Use User account control.... Vista will then restart your machine.
By default the user account control is turned on, which stops Terraview Platinum (and some other programs) from working. After changing it to off, Terraview Platinum will run as a stand alone application.
For a step by-step guide with pictures, here's a site that explains the steps above.
http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/ |
